Terms & Conditions

Terms & Conditions

Last Updated: [09/02/2025]

Welcome to SignPost3D! By using our website and purchasing our products, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

  • SignPost3D is an online business based in Wolverhampton, UK, specializing in custom and pre-designed laser-cut gifts.
  • By placing an order, you confirm that you are at least 18 years old or have parental/guardian permission.
  • We reserve the right to update or modify these terms at any time.

2. Orders & Customization

  • We offer both custom and non-custom products.
  • Custom orders are made-to-order and follow the specifications provided by the customer.
  • Processing Time: Custom orders take 1-3 business days to produce before shipping.
  • No Digital Proofs: We do not provide mockups before production. The design will be based on the details provided in your order.

3. Payments

  • We accept all major payment methods, including:
    ✅ Credit/Debit Cards
    ✅ PayPal
    ✅ Apple Pay & Google Pay
    ✅ Klarna (where available)
  • Payments must be made in full before production begins.
  • All prices are listed in GBP (£) and include VAT where applicable.

4. Shipping & Delivery

  • We use Royal Mail for UK and international shipping.
  • Standard & Express Shipping options are available at checkout.
  • Delivery Times (Estimated):
    • UK Standard: 2-5 business days
    • UK Express: 1-2 business days
    • International: 5-14 business days (varies by destination)
  • We are not responsible for delays caused by couriers or customs.

5. Returns, Refunds & Cancellations

  • Non-Custom Products: Eligible for returns within 14 days of delivery.
  • Custom Orders: Non-refundable & non-returnable unless faulty or incorrect due to our error.
  • If your item arrives damaged or incorrect, contact us within 48 hours with photos, and we will offer a replacement or refund.
  • Cancellations are only accepted within 12 hours of placing an order.

6. Bulk & Wholesale Orders

  • We offer bulk discounts for large orders.
  • Wholesale and corporate clients can visit our Wholesale & Bulk Orders Page for details.

7. Quality Guarantee

  • We stand by the quality of our products.
  • If your item has a manufacturing defect, we will replace it at no cost.

8. Intellectual Property

  • All designs, images, and content on SignPost3D are our intellectual property and may not be copied or used without permission.

9. Privacy Policy

  • Your personal information is handled securely and is not shared with third parties. See our Privacy Policy for more details.

10. Contact Information

📧 Email: signpost3d@gmail.com
📍 Location: Wolverhampton, UK
📞 Phone:

By placing an order, you agree to these Terms & Conditions. If you have any questions, feel free to contact us.

✨ Thank you for shopping with SignPost3D! ✨