Terms & Conditions
Terms & Conditions
Last Updated: [09/02/2025]
Welcome to SignPost3D! By using our website and purchasing our products, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.
1. General Information
- SignPost3D is an online business based in Wolverhampton, UK, specializing in custom and pre-designed laser-cut gifts.
- By placing an order, you confirm that you are at least 18 years old or have parental/guardian permission.
- We reserve the right to update or modify these terms at any time.
2. Orders & Customization
- We offer both custom and non-custom products.
- Custom orders are made-to-order and follow the specifications provided by the customer.
- Processing Time: Custom orders take 1-3 business days to produce before shipping.
- No Digital Proofs: We do not provide mockups before production. The design will be based on the details provided in your order.
3. Payments
- We accept all major payment methods, including:
β Credit/Debit Cards
β PayPal
β Apple Pay & Google Pay
β Klarna (where available) - Payments must be made in full before production begins.
- All prices are listed in GBP (Β£) and include VAT where applicable.
4. Shipping & Delivery
- We use Royal Mail for UK and international shipping.
- Standard & Express Shipping options are available at checkout.
-
Delivery Times (Estimated):
- UK Standard: 2-5 business days
- UK Express: 1-2 business days
- International: 5-14 business days (varies by destination)
- We are not responsible for delays caused by couriers or customs.
5. Returns, Refunds & Cancellations
- Non-Custom Products: Eligible for returns within 14 days of delivery.
- Custom Orders: Non-refundable & non-returnable unless faulty or incorrect due to our error.
- If your item arrives damaged or incorrect, contact us within 48 hours with photos, and we will offer a replacement or refund.
- Cancellations are only accepted within 12 hours of placing an order.
6. Bulk & Wholesale Orders
- We offer bulk discounts for large orders.
- Wholesale and corporate clients can visit our Wholesale & Bulk Orders Page for details.
7. Quality Guarantee
- We stand by the quality of our products.
- If your item has a manufacturing defect, we will replace it at no cost.
8. Intellectual Property
- All designs, images, and content on SignPost3D are our intellectual property and may not be copied or used without permission.
9. Privacy Policy
- Your personal information is handled securely and is not shared with third parties. See our Privacy Policy for more details.
10. Contact Information
π§ Email: signpost3d@gmail.com
π Location: Wolverhampton, UK
π Phone:
By placing an order, you agree to these Terms & Conditions. If you have any questions, feel free to contact us.
β¨ Thank you for shopping with SignPost3D! β¨